ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
No. Lebanese International Cargo only offers Door-to-Door auto transport which means no dropping off or picking up vehicles from a terminal. Occasionally customers must meet a trucker nearby the pickup or delivery location if the road are narrow or there are low-hanging trees. In these cases, the trucker will still get as close as legally and safely possible. If you live in a rural location that is accessible but out of the way you have the option to meet the trucker near an interstate or major city which will reduce the cost of transport. This is by no means required for rural locations, just an option.
It depends on the status of your order:
Yes, as specified by the Law, a trucker must be paid in full for services rendered. It is also in your best interest to pay the trucker in full. If you withhold the trucker’s payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. But not to worry, we are here to help! If you experience any difficulties, don’t hesitate to contact us.
No. It is recommended but not required.
At delivery, inspect the vehicle and if there are any damages, please:
- Note damages on the Bill of Lading/Vehicle Condition report
- Get a copy of the delivery Bill of Lading from the trucker
- Take pictures of the damage (on-site if possible)
- Contact Lebanese International Cargo to request trucker Certificate of Insurance
- File a claim
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Lebanese International Cargo Team